jc99 Privacy Policy

A.Registration & Identity Data

When you create a jc99 account, we collect: full legal name, date of birth, residential address, email address, and mobile phone number. This data is necessary to create and manage your account, verify your identity, and comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations under our gaming licence.

B.Data Collected Automatically

When you access jc99.win or the jc99 mobile app, we automatically collect certain technical data including your IP address, device type, operating system version, browser type, referring URL, and session activity logs. This data is used to maintain platform security, detect fraud, diagnose technical issues, and improve platform performance.

jc99 uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your jc99 Member account, including processing deposits, withdrawals, and bonus claims;
• Identity verification: To verify your identity and age (21+) in compliance with our KYC obligations and responsible gaming requirements;
• Payment processing: To facilitate deposits and withdrawals via Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, online transfer, and cryptocurrency;
• Regulatory compliance: To comply with our obligations under applicable anti-money laundering, counter-terrorism financing, and gaming licensing regulations;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account abuse, bonus misuse, and other prohibited activities;
• Customer support: To respond to your queries, complaints, and support requests through our live chat and email channels;
• Responsible gaming: To monitor gambling patterns for signs of problem gambling behaviour and to administer self-exclusion, deposit limit, and cooling-off requests;
• Platform improvement: To analyse usage patterns and improve the jc99 platform, game offering, and user experience for Malaysian players;
• Marketing communications: To send you information about jc99 promotions, bonuses, and new features where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time through your account settings.

5.1Service Providers

jc99 shares personal data with carefully selected third-party service providers who assist us in operating the platform, including: payment processors (for e-wallet and bank transfer transactions), KYC and identity verification providers, game software providers, cloud infrastructure providers, and customer support platform operators. All third-party processors are bound by data processing agreements requiring them to handle your data securely and only for the purposes specified by jc99.

5.2Regulatory Authorities

jc99 may be required to disclose personal data to gaming regulators, financial intelligence units, law enforcement agencies, or other competent authorities where required by applicable law or our licensing obligations. jc99 will disclose the minimum information required to satisfy such obligations.

5.3No Sale of Personal Data

jc99 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your data is used only as described in this Policy.

5.4Business Transfers

In the event of a merger, acquisition, or sale of all or part of jc99's business, personal data held by jc99 may be transferred to the acquiring entity as part of that transaction. Affected Members will be notified of any such transfer and of any resulting material changes to how their data is processed.

jc99 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device when you visit jc99.win. We use the following categories of cookies:

• Strictly necessary cookies: Essential for platform operation, including maintaining your login session and remembering your preferences. These cannot be disabled without affecting core platform functionality;
• Analytical cookies: Used to understand how Members interact with jc99, including which game categories are most visited, session lengths, and error rates. This data is used in aggregate to improve platform performance;
• Functional cookies: Used to remember your preferences, such as language settings, and to personalise your jc99 experience.

You may manage cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the jc99 platform.

jc99 retains personal data for the periods set out below, after which data is securely deleted or anonymised:

• Account data: Retained for the duration of your active jc99 account, plus a minimum of five (5) years following account closure, as required by our AML and gaming licensing obligations;
• Transaction records: Retained for a minimum of five (5) years to comply with financial recordkeeping requirements;
• KYC documentation: Retained for the period required by applicable regulatory frameworks, typically five (5) years from the end of the business relationship;
• Support communications: Retained for up to three (3) years following resolution of the relevant query or complaint;
• Technical and session logs: Retained for up to twelve (12) months for security and fraud investigation purposes.

jc99 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jc99 servers;
• Encryption of sensitive data at rest in jc99 databases;
• Strict internal access controls limiting staff access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of the jc99 platform;
• Incident response procedures to detect, investigate, and notify affected Members of any data security breach within required timeframes.

While jc99 takes data security seriously, no online system is completely immune to security risks. Members are encouraged to use strong, unique passwords for their jc99 accounts and to enable two-factor authentication as an additional layer of protection.

jc99 is strictly for adults aged 21 years and above. jc99 does not knowingly collect personal data from individuals under 21 years of age. If jc99 becomes aware that personal data has been collected from an underage user, the relevant account will be immediately closed and all associated data deleted, except where retention is required to comply with a legal obligation or to investigate the underage access incident.

If you believe that a minor has registered a jc99 account, please contact our support team immediately so that we can investigate and take appropriate action. jc99 takes underage gambling prevention seriously and cooperates fully with law enforcement and regulatory authorities on such matters.

jc99 may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or platform features. Material changes will be communicated to registered Members via email or an in-platform notification at least seven (7) days before taking effect. The "Last Updated" date at the top of this page reflects the date of the most recent revision.

Your continued use of jc99 following the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with a material change, you may close your jc99 account before the change takes effect by contacting support.